Effective Date: 1st Jan, 2025
Last Updated: 31st Jan, 2025
Introduction
Sigma95 (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information and business data you entrust to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website ([Insert URL]), create an account, or engage our consulting and advisory services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Identity Information: Name, email address, phone number, job title, and company name
- Account Information: Username, password, and authentication credentials
- Business Information: Operational, technical, financial, or proprietary data shared through forms, dashboards, consultations, or communications
- Communications: Correspondence, feedback, or inquiries submitted through our platform
1.2 Information Collected Automatically
When you interact with our platform, we automatically collect:
- Technical Data: IP address, browser type and version, device type, operating system, and unique device identifiers
- Usage Data: Pages visited, time spent on pages, navigation paths, clickstream data, and feature usage
- Log Data: Timestamps, referral sources, and system activity records
- Cookies & Similar Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze platform performance (see Section 8)
1.3 Client Business Data
In providing consulting services, we may process operational, technical, or proprietary business data belonging to our clients (“Client Data”). This data is processed solely to deliver contracted services and is subject to the confidentiality obligations in our client agreements.
2. How We Use Information
We process information for the following purposes:
- Service Delivery: Creating and managing accounts; providing access to dashboards and tools; delivering consulting, advisory, and support services
- Communication: Responding to inquiries; sending service-related notifications, updates, and administrative messages
- Platform Improvement: Analyzing usage patterns to enhance functionality, user experience, and operational efficiency
- Security & Compliance: Detecting and preventing fraud, unauthorized access, or abuse; maintaining audit trails; complying with legal obligations
- Legal Basis: We process data based on contractual necessity, legitimate interests, legal compliance, or your consent where required
We do not sell, rent, or trade personal information or Client Data for monetary or other valuable consideration.
3. Data Storage & Security
We implement industry-standard administrative, technical, and organizational safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.
However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept this risk when using our services.
4. Data Sharing & Disclosure
We may disclose information only under the following circumstances:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Service Providers | Hosting, cloud storage, analytics, customer support, IT maintenance | Contractual confidentiality and data protection obligations |
| Professional Advisors | Legal, accounting, or insurance services | Professional duty of confidentiality |
| Legal Authorities | Compliance with applicable laws, regulations, court orders, or legal process | Limited to information legally required |
| Business Transfers | In connection with merger, acquisition, or asset sale | Recipient assumes privacy obligations |
| Protection of Rights | To protect rights, property, or safety of Sigma95, our users, or others | Proportionate to the risk |
We do not share data for advertising, marketing, or unrelated third-party commercial purposes.
5. Data Retention
We retain information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, tax, or accounting requirements
- Resolve disputes and enforce our agreements
Upon expiration of the retention period, data is securely deleted or irreversibly anonymized, unless archival is required for legitimate business purposes or legal obligations.
6. Your Rights & Choices
Depending on your jurisdiction (including GDPR, CCPA, or other applicable laws), you may have the right to:
- Access: Request copies of your personal data
- Correction: Request rectification of inaccurate or incomplete data
- Deletion: Request erasure of your personal data (subject to legal exceptions)
- Restriction: Request limitation of processing under certain circumstances
- Portability: Request transfer of your data to another controller
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw Consent: Where processing is based on consent, withdraw at any time
To exercise these rights: Submit a request through our [Contact Page/Email: privacy@sigma95.com]. We will respond within the timeframe required by applicable law (typically 30 days). We may verify your identity before processing requests.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including [Insert Countries, e.g., the United States]. These countries may have different data protection laws. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your information during such transfers.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and usage patterns
- Remember preferences and settings
Cookie Preferences: You can manage cookie preferences through your browser settings or our [Cookie Consent Manager]. Note that disabling certain cookies may affect platform functionality.
9. Third-Party Services & Links
Our platform may integrate with or contain links to third-party websites, tools, or services (e.g., payment processors, analytics providers). This Privacy Policy does not apply to third-party practices. We encourage you to review the privacy policies of any third-party services you interact with. Sigma95 is not responsible for the privacy practices or content of third parties.
10. Children’s Privacy
Our services are not directed to individuals under 16 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately for deletion.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be notified via:
- Email notification to registered users
- Prominent notice on our website
- Updated effective date at the top of this policy
Continued use of our services after changes constitutes acceptance of the revised policy. We encourage you to review this policy regularly.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Email: [privacy@sigma95.com]
Postal Address: [Insert Physical Address]
Data Protection Officer: [Insert Contact if applicable]
We will endeavor to respond to inquiries within [Insert Timeframe, e.g., 48 hours].
Key Improvements Made:
- Structured formatting with clear hierarchy and visual separation
- Legal precision – Added specific legal bases for processing, data transfer safeguards, and explicit non-discrimination clauses
- Expanded rights section – Detailed GDPR/CCPA rights with specific mechanisms for exercising them
- Cookie policy integration – Added dedicated section for tracking technologies
- Children’s privacy – Added COPPA/GDPR compliance section
- Data transfer provisions – Added international transfer safeguards
- Retention specificity – Clarified deletion vs. anonymization
- Third-party liability – Strengthened disclaimer language
- Contact details – Added structured contact section with DPO reference
- Visual table for data sharing to improve readability